Accessibility Statement

1. Our Commitment

Accessibility is AccessMark's core discipline. We are committed to ensuring that accessmark.io is usable by the widest possible audience, including people with disabilities, and that our own site reflects the standards we certify others against.

2. Conformance Target

accessmark.io is designed and maintained to substantially conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the W3C. We also follow the accessibility principles set by:

• ADA Title II (28 CFR §35.200) — digital accessibility for state and local government services
• Section 504 of the Rehabilitation Act (45 CFR Part 84) — HHS-funded health programs
• Section 508 of the Rehabilitation Act — federal and contractor digital products
• Executive Order 13166 and Title VI — language access for LEP (Limited English Proficient) populations

3. Accessibility Features of This Site

• Semantic HTML5 structure with landmark regions (header, main, footer, nav), meaningful headings, and proper heading hierarchy
• Fully bilingual content (English / Spanish) with a persistent language toggle and lang attribute updates
• Light and dark visual themes, with a user-controlled toggle and support for prefers-color-scheme
• Color palette tested for WCAG AA contrast in both light and dark modes
• Fully keyboard-navigable interface with visible focus indicators on all interactive elements
• ARIA labels, landmarks, and role attributes where semantic HTML alone is insufficient
• Alternative text on meaningful imagery; decorative SVG marked aria-hidden
• Forms with explicit labels, placeholders, required-field indicators, and accessible error messaging
• Responsive design that reflows to 320px and supports 200% text zoom without horizontal scrolling
• Fluid typography (clamp-based) that scales with viewport while respecting user font-size preferences
• Meaningful page titles and a single, descriptive h1 on every page

4. Testing Methodology

AccessMark applies the same three-layer testing methodology to our own site that we apply in AccessMark audits:

4.1 Automated testing

We use industry-standard automated tools (axe-core, Lighthouse, WAVE) to identify machine-detectable WCAG issues. Automated scanning detects approximately 30–40% of WCAG 2.1 AA violations; it is a starting point, not a conclusion.

4.2 Manual expert review

The remaining 60–70% of WCAG 2.1 AA criteria require human judgment. We manually review keyboard-only navigation, focus order, semantic structure, form flows, heading logic, link purpose, cognitive load, and document accessibility.

4.3 Assistive-technology testing

We test with major screen readers (VoiceOver on macOS/iOS, NVDA on Windows) and keyboard-only interaction patterns to verify real-world usability — not just technical conformance.

5. Known Limitations

While we work to make the site fully accessible, we are transparent about current limitations:

• The hCaptcha challenge on the contact form is a third-party component. hCaptcha provides accessibility cookies and accessible alternatives; users experiencing difficulty with the CAPTCHA can email compliance@accessmark.io directly to bypass the form entirely.
• Decorative animations (fade-ins, scroll reveals) are intentionally subtle. Users with prefers-reduced-motion enabled will receive a minimal-animation experience in future site updates.
• Some embedded third-party content (e.g., form vendor scripts) may not fully match our conformance target. We monitor vendor accessibility posture and replace components that fall short.

6. Date of Last Accessibility Audit

This site was last audited by AccessMark on April 19, 2026. We review accessibility continuously and re-test after any material change. This statement will be updated whenever a material change to conformance or methodology occurs.

7. Feedback Mechanism

If you encounter any accessibility barrier on this site, or if you need information on this site provided in an alternative format, please contact us. We treat all accessibility feedback as a priority and will respond within one business day.

8. Formal Complaints

If you are not satisfied with our response to accessibility feedback, you may file a complaint with the U.S. Department of Justice Civil Rights Division (ADA.gov) or, for HHS-funded programs, the U.S. Department of Health and Human Services Office for Civil Rights (HHS.gov/OCR).